M5 3D Printer

I purchased my AnkerMake (now rebranded to EufyMake) M5 in December from Amazon.

It has been running great for 4 months then i had an extrusion failure. After the failure i cleaned up the plastic, replaced the nozzle and cleaned out the extruder gears as per their websites guides.

I contacted EufyMakes customer service and as expected, they wanted to prove what was wrong as that i had gone through all the recommended fault finding guides on the website. Of which I had then provided evidence of the issue and outcome.
They then askes a second time for me to complete the exact same guides.

After providing evidence a second time they stated they will distribute a replacement extruder under warranty and I will receive tracking confirmation in 2-3 days.
A week passed with no feedback so i contacted Eufy again. They said there was a problem in the order they they will process it again, Il receive tracking in the next 2-3 days.
Another week passed with no tracking so i contacted them again. This time they told me they had to manually process the order as there was some problem. yet again, i will receive tracking in the next 2-3 days.

Yet another week passed with no tracking so i contacted them yet again. This time i was informed they now had no stock left at the distribution center and can i can either wait or they could provide a 50% refund as my printer was "used".

I then asked for an ETA of which they could not provide and pushed the 50% refund offer.
I have now replied stating as it is under warranty, i want a 100% refund and am awaiting feedback.

It has been over a month since i initially contacted Eufy with no resolution on the horizon it seems.

Great printer until it breaks, then food luck getting parts or customer service.

got it for cheap, would be ashamed to admit in any 3d community, fucked up, start with 3d

Received my second M5 and enjoying it a lot. Can't give a 5 star. There is one small hiccup I need to contact support for. Overall, great product.

M5 3D Printer

This company always seems to think from the customers perspective in all things. Products are thoughtful and useful. Their focus on creating the just right product for just the right application. I remain a loyal customer.