Question 1

When will the pre-sale orders be shipped?

Accepted Answer

Pre-sale orders are scheduled to ship starting in October. Please refer to your order confirmation for the most up-to-date shipping information.

Question 2

Which regions or countries do you ship to?

Accepted Answer

Shipping is available in the continental US. We currently do not ship to military post boxes or the following regions: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.

Question 3

Are customs fees or import taxes included in the price?

Accepted Answer

Yes, the price includes all necessary customs fees for US orders. There are no extra import taxes or surprise charges at delivery.

Question 4

How much is shipping?

Accepted Answer

Shipping is free for orders over $100. For orders under $100, there is a $5 shipping fee.

Question 5

What new services or features will be available for eufyMake UV Printer E1 soon?

Accepted Answer

To further enhance your UV Printer E1 experience, we will be rolling out new services in the next two months:- Ink Subscription: Automatic, discounted ink deliveries at set intervals.- Make It Real Subscription: 12 months free Plus membership with each purchase, auto-activated with your Make It Real account upon printer activation. Includes 600 AI credits/month, up to 500 cloud projects, 10 GB upload storage, and 1,000+ premium designer projects.- eufyMake Care: Print head warranty extended from 3 to 12 months, one free replacement during coverage, and 30% off additional print heads.- Consumables: Air filter, maintenance kit, print head station, and more available for easy replacement.Stay tuned for these services.

Question 6

Is the software free to use? What subscription options are available?

Accepted Answer

Yes, the software is completely free to get started. When you register, our free plan allows you to create and print unlimited projects. We also offer Plus and Pro subscription tiers with additional features and benefits. Pro and Plus tiers will be available by the end of 2025. For detailed information about each plan's specific features and pricing, visit: https://makeitreal-beta.ankermake.com/homeSubscription/

Question 7

What do I need to do before moving the printer?

Accepted Answer

1. Turn off the machine and wait for cleaning to finish.2. Pull out the ink cartridge and cleaning cartridge, and replace the protective cover.3. Disconnect the power supply.Note: There is no need to remove the ink and cleaning cartridges for short-distance transportation, but they must be removed for long-distance transportation such as by car.

Question 8

Where should I place the printer?

Accepted Answer

The printer must be placed on a flat, stable table with a tilt of less than 10 degrees. If the printer detects abnormal tilting, it will trigger an alarm and stop printing. You will need to adjust the placement before resuming operation.Using an unstable surface can cause the following problems:1. The printer may shake, leading to potential damage.2. Print quality may decrease.3. The printer could fall over, posing a safety risk.

Question 9

What materials can be printed on?

Accepted Answer

Hard Objects (Recommended): Hard flat materials such as metal plates, wooden boards, and ceramics.Heat-Sensitive Objects (Fixed with Adhesive Plates): Thin acrylic sheets (around 1 mm thick) may deform after about 30 prints due to heat from the UV lamp. These should be securely fixed to the platform using adhesive plates. For example, when using acrylic, press each sheet firmly to ensure it is fully in contact with the platform surface.Paper and Soft Film (Test Adhesive Plate First): When printing on paper or film products, test in advance to ensure the material adheres well to the adhesive plate.The following materials may have adhesion problems:- Glass or Glazed Ceramics: Pre-coating liquid is recommended to avoid peeling or wrinkling.- Metal: Suitable for normal use. Pre-coating is recommended in humid environments or where rapid temperature changes may occur.- Acrylic: Suitable for normal use. Pre-coating is recommended if the print needs to withstand heavy scratching.

Question 10

What is the printable height range? How can I tell if my item can be printed?

Accepted Answer

Flatbed Mode:- Maximum object height recognized by the camera: 60 mm- Maximum printable object height: 100 mm- Maximum allowable height variation on a single object: 2 mmImportant Note: All objects placed on the platform must be at the same height. Uneven objects can cause damage to both the substrate and the machine.Rotary printing mode (all of the following conditions must be met):- Object diameter must be between 40 mm and 100 mm.- The difference between the largest and smallest diameters must not exceed 35 mm.- The taper angle must not exceed 13 degrees.- The object must be perfectly round with straight sides (for example, a cylinder or a straight-sided cup).

Question 11

Why are printed colors sometimes distorted? How can I check the status of my print head?

Accepted Answer

There are generally two possible causes:- Camera calibration error: You can run camera calibration again if needed. The typical calibration accuracy is within 1 mm.- Image placement error: In most cases, misalignment is due to image placement. It is recommended to size the image slightly larger than the substrate to ensure proper alignment.

Question 12

How are 3D textures printed?

Accepted Answer

3D texture is a three-dimensional effect created by stacking layers of white ink, then applying a top layer of color ink to ensure vivid and bright colors.eufyMake has developed a unique stacked printing algorithm to optimize both efficiency and quality. During printing, you may notice some white pigment visible between layers—this is normal.The color layer will be applied afterward, and the final result will be completely covered in color.In general, the thicker the model, the more print passes will be required to achieve the full 3D texture.

Question 13

How high can 3D texture be printed?

Accepted Answer

Flatbed printing mode: 5 mmRotary printing mode: 1 mm Roll printing accessories: 1 mm

Question 14

What do the different print modes mean?

Accepted Answer

White + CMYK: Printing a white ink base enhances the vibrancy of the printed image.CMYK: Prints directly onto the original substrate, allowing the base color to show through.CMYK + White: Used when printing on acrylic for inverted display (the image must be mirrored).CMYK + White + CMYK: Used when printing on acrylic for double-sided display.White: Prints a pure white background.Gloss: Prints a pure glossy coating layer.Sticker: Used for crystal sticker mode.

Question 15

Does the UV printer need to be powered all the time?

Accepted Answer

The device must remain powered on during regular use, and should be cleaned and maintained automatically at scheduled intervals.If the printer remains powered off for too long (outside the time limits shown in the app), the print head may become damaged, and this will void the warranty.If you need to power off the printer:- Press and hold the power button (located next to the power cord).- Wait for the automatic maintenance process to complete—this takes approximately 15 minutes.- Once the app shows the device as offline, you can safely unplug the power cord.Unplugging the power cord without following the steps above ay interrupt the maintenance cycle and cause damage to the printer.

Question 16

Is it possible to inject third-party ink?

Accepted Answer

No, the ink cartridge uses a sealed design with an encryption chip, so third-party ink cannot be added. Any attempt to disassemble or refill the ink cartridge will void the warranty. Using third-party ink may cause nozzle clogging or damage, or print color distortion.

Question 17

Can I check my ink consumption? What if the ink runs out during printing?

Accepted Answer

Ink levels are displayed on the device page in the app or on your PC. If ink runs out during printing, you can replace the ink cartridge and continue printing without turning off the machine.

Question 18

Why is there still ink in the ink cartridge after it says its empty?

Accepted Answer

A low ink warning will occur when there's approximately 12% ink left in the cartridge.At this stage, you can continue printing, but you cannot perform ink extraction to avoid air entering the system.If the printer enters moisturizing mode (deep cleaning) at this time, it will not be possible to start the next print.As a result, the ink cartridge typically has around 5% ink remaining at the end of its usable life.

Question 19

Why does ink sometimes leak when replacing the cartridge?

Accepted Answer

When replacing the ink cartridge, a small amount of ink may overflow. This is normal and typically will not stain the ink tank or leak outside the printer. However, the following actions can cause abnormal ink leakage:- Pressing down on the ink cartridge for an extended period.- Repeatedly removing and reinserting the ink cartridge.- Causing severe vibration when installing the ink cartridge into the printer.

Question 20

How do I discard ink or cleaning cartridges?

Accepted Answer

Recycle used ink cartridges and cleaning cartridges at an appropriate recycling station in accordance with local regulations.Do not dismantle or destroy ink cartridges or waste ink cartridges, and do not dispose of the liquid inside improperly.

Question 21

How often should the cleaning cartridge be replaced?

Accepted Answer

Replace the cleaning cartridge when:1. The cleaning liquid or moisturizing liquid is depleted.2. The waste ink tank is full.Under normal usage (weekday use with weekends off), a cleaning cartridge typically lasts about 2 months.The actual lifespan of the cleaning cartridge will vary depending on the frequency of shutdowns, deep cleaning cycles, and total printing volume.

Question 22

Why is the cleaning cartridge still full when I remove it?

Accepted Answer

The cleaning cartridge contains cleaning liquid, moisturizing liquid, and waste ink.Although these liquids are housed in the same cartridge, they are kept separate and do not mix.Waste ink generated during printing, along with waste liquid from cleaning cycles, flows back into the cleaning cartridge. The cartridge will become noticeably heavier once it is fully used.

Question 23

When will the printer be cleaned? How can I check the printer's current status?

Accepted Answer

The printer uses eufyMake's JetClean intelligent maintenance system, which protects the print head through four core maintenance actions:1. Flashing: Simulates the printing process by ejecting tiny ink droplets from all nozzles to help prevent ink drying and nozzle clogging.2. Cleaning: Activates the waste ink pump to draw ink through the nozzles, flushing out residual ink and contaminants.3. Deep Cleaning: Uses a specialized cleaning solution to thoroughly flush the nozzles, followed by re-priming with fresh ink.4. Moisturization: Fully cleans the print head with cleaning solution, then injects moisturizing fluid. Ideal for protecting the nozzles during idle periods.The printer automatically performs scheduled Flash + Clean cycles during daily use.If the printer remains idle for an extended period, it will automatically perform a moisturization cycle and enter Sleep mode. No further maintenance actions will occur until the printer is used again, at which point ink priming will be required.You can check the current maintenance status of your printer through the device page in the app or on PC.

Question 24

What type of UV light is used? Is it harmful to the eyes?

Accepted Answer

The peak wavelength of UV printer light is 395 nm, which is a type of UV-C. It is less harmful to the human body than UVV-A and UV-B. eufyMake UV Printer E1 has passed TUV's low blue light certification, and the light in all bands is at a level that does not affect human health.If you want to directly observe the printing process, or if children are nearby, it is still recommended to wear the included anti-blue light glasses.

Question 25

Why does the printer smell? Is this harmful?

Accepted Answer

The main component of UV ink is photosensitive resin, which has a particular odor in the liquid state, meaning an odor can be expected during the printing process. Our UV ink has passed the GREENGUARD Gold certification standard and can be safely used indoors and outdoors after printing. The odor will disappear quickly. If you are concerned about the odor, we suggest:1. Closing the printer door when using the mini platform plate and rotating printing accessories.2. Keep the printing environment ventilated.

Question 26

Is the machine dangerous to use?

Accepted Answer

Read the safety instructions for the ink cartridges and cleaning cartridges carefully, and keep them out of reach of children.Make sure to read the printer's operating instructions and safety guidelines thoroughly, and operate the machine within the recommended range.The printer platform moves up and down during operation. Do not place your hands or any objects underneath the platform when it is raised, as this may cause injury.The print head moves at high speed during printing. If you open the top cover while printing, the printer will automatically stop and pause or end the current print job.

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When will the pre-sale orders be shipped?