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Software Security Update Support Periods & Statement of Compliance for PSTI UK

We will deliver an updated experience for you on a regular basis. including updated security patches. In order to meet the security compliance requirements of PSTI, we provide compliance statements for each product

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<h2>Holiday Returns Policy</h2>
<div>
<div data-lark-html-role="root">All orders placed from&nbsp;Nov 1 to Dec 25 2024&nbsp;can be returned until Jan 31,2025 or within 30 days from receipt, whichever is later.</div>
</div>
&nbsp;
<h3 class="ace-line ace-line old-record-id-K0sydi68UoAwuAxmyVrcgs49n3d">30-Day Money-Back Guarantee for Any Reason</h3>
<div>
The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by&nbsp;eufyMake. If you havepurchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.
</div>
Undamaged products may be returned for a replacement or&nbsp;a&nbsp;full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in&nbsp;eufyMake’s warehouse for inspection, the refund process will begin.
1. If the&nbsp;package has been unopened,&nbsp;eufyMake will charge a return shipping fee.
2. If the&nbsp;package has been opened,&nbsp;eufyMake will identify if the return is related to product quality.
<ul start="1" class="list-bullet1">
<li>If&nbsp;the return is determined to be related to product quality,&nbsp;eufyMake will replace parts and process return services for free, including:</li>
<ul>
<li>If the product was damaged during transport, was rejected at the time of receipt, and the logistics company issued a damage certificate.</li>
<li>If the wrong product was received, or the product received is grossly inconsistent with the product description on the product page, including product performance parameters, or What's in the Box accessories.</li>
<li>For quality-related warranties, all replacements are warranted for the same warranty period as the original defective product.</li>
</ul>
</ul>
<ul start="1" class="list-bullet1">
<li>If&nbsp;the return is determined to be a non-quality issue, the customer is responsible for paying for the replacement part, return shipping, and&nbsp;extra&nbsp;$15 in packaging&nbsp;costs.</li>
</ul>
3. For any missing parts, such as accessories, cables, or filament,&nbsp;eufyMake&nbsp;will deduct the cost of the missing parts from the total refund amount.
 
<div data-zone-id="0" data-line-index="0" data-line="true">
<h3 class="ace-line ace-line old-record-id-NWISdAyiioQ2m8xKOT9c6ZQRnPf">How to Return an Item at eufyMake.com</h3>
</div>
<div data-zone-id="0" data-line-index="1" data-line="true">To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return&nbsp;<a rel="noopener noreferrer" href="https://passport.eufymake.com/eu-en/search-orders" target="_blank">here</a>.</div>
<div data-zone-id="0" data-line-index="3" data-line="true"> </div>
<div data-zone-id="0" data-line-index="4" data-line="true">If you have an&nbsp;eufyMake account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.</div>
 
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">&nbsp;&nbsp;</div>
&nbsp;
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<h3 class="ace-line ace-line old-record-id-NWISdAyiioQ2m8xKOT9c6ZQRnPf">eufyMake Cannot Provide Returns in These Circumstances</h3>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-PWgAd2a2eoUq0gxkRI7ckRSJnsc" data-list="bullet">
The&nbsp;request for&nbsp;return is submitted 30 or more calendar days after receipt of the product.
</li>
<li class="ace-line ace-line old-record-id-V0C4dKAaiokueqxUR4ecRiQlnfd" data-list="bullet">
The returned product is not in its original packaging with all accessories, cables, filament, manuals, gifts,&nbsp;etc.
</li>
<li class="ace-line ace-line old-record-id-N4GQdIMeAoEMCKxY1locHEx5noc" data-list="bullet">
eufyMake identifies, through evaluation and testing, that the manufacturing defect(s) or functional problems have been caused by user error, or have no relation to product quality.
</li>
<li class="ace-line ace-line old-record-id-LcWwdaEeCogKaix4RdGcdRp3nHh" data-list="bullet">
The return was not authorized.&nbsp;Shipping costs incurred by the customer will not be reimbursed, and product refunds will not be processed.
</li>
<li class="ace-line ace-line old-record-id-OiESd0oocoE8i8xGgDNcDWREnDb" data-list="bullet">
No original proof of purchase is provided, or the proof of purchase is forged or altered.
</li>
<li class="ace-line ace-line old-record-id-UOMMdQOw4oAoSCxcHk3cuxYnnVc" data-list="bullet">
The product or package was damaged in transit, but it was not rejected upon the product received, and no picture or video proof of the damaged product (including packaging) was provided within 3 days of receiving the product.
</li>
<li class="ace-line ace-line old-record-id-To2OdQicooe6qoxoDFhc3hoWnpb" data-list="bullet">
Products that are damaged after delivery due to external forces such as fire, floods, lightning strikes, traffic accidents, etc.
</li>
<li class="ace-line ace-line old-record-id-GomIdEgeioMguIxw4H1cdapknkb" data-list="bullet">
Repair services performed by unauthorized persons, or the installation of third-party equipment, such as&nbsp;modified&nbsp;hardware structure and&nbsp;overwritten&nbsp;machine firmware.
</li>
<li class="ace-line ace-line old-record-id-T2kIdSkiMo6yC6xmVkNcwvtInFM" data-list="bullet">
The damage is caused by failure to correctly fit, use, and operate the product according to the instructions.
</li>
</ul>
<h3 data-zone-id="0" data-line-index="0" data-line="true">Repair and Replacement Policy</h3>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-S4qwdGOa0ooyKMxlMjocfwx2nn8" data-list="bullet">
eufyMake will gladly repair or replace your product if we identify, through inspection or testing, that your product fails to function properly due to&nbsp;manufacturing&nbsp;error, workmanship, or any other such causes aside from collision, water damage, or unauthorized disassembly of the product.
</li>
<li class="ace-line ace-line old-record-id-DSi8d2YK2o4qg6xILGdc8o1wn3c" data-list="bullet">
Please&nbsp;note that different series have varying warranty periods.&nbsp;
</li>
<li class="ace-line ace-line old-record-id-EC2KdOqyMoUY4oxAt59cdk3znRf" data-list="bullet">
If you purchase from&nbsp;eufyMake's&nbsp;authorized&nbsp;distributor, the distributor will offer the warranty services accordingly.
</li>
<li class="ace-line ace-line old-record-id-L4Kgd28a0ou8AAxChaUchXjGncb" data-list="bullet">
Customers must&nbsp;provide sufficient proof of purchase, serial number, and issue description with proof.
</li>
</ul>
<h3 data-zone-id="0" data-line-index="0" data-line="true">Warranty Conditions</h3>
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-CICGdEeEooEaygxo76UcNzrmnwf" data-list="bullet">
eufyMake's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped directly from an authorized online purchase.
</li>
<li class="ace-line ace-line old-record-id-OKsAd6osmouWOqxmG3lcKQh4nKf" data-list="bullet">
If the wrong product(s) is returned to&nbsp;eufyMake or if the defective product is not returned, the warranty on the replacement item(s) will be void.
</li>
<li class="ace-line ace-line old-record-id-KaGedSk8IoYIYGxEThwcid6EnJd" data-list="bullet">
If any of the original items or accessories returned to&nbsp;eufyMake for refund or replacement are missing, we are entitled to reject your replacement request or charge corresponding accessory fees and extra operation costs.
</li>
</ul>
<h3 class="ace-line ace-line old-record-id-IM26dGOKeoWaOWxe6qNcgBw7nnd">eufyMake Is Not Responsible For:</h3>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-ViQgd0cqyoAEiQxSePecJVTxnse" data-list="bullet">Data loss caused by using&nbsp;eufyMake&nbsp;products.</li>
<li class="ace-line ace-line old-record-id-ROOadaYU6osoM4xI9mPcfc9zn4g" data-list="bullet">
Returning&nbsp;personal items sent to&nbsp;eufyMake.
</li>
<li class="ace-line ace-line old-record-id-NEAUdUMIoowO0SxB8hPcIlYvnv5" data-list="bullet">
Any damage or loss that occurs during shipping, if the return is due to a non-quality issue.&nbsp;eufyMake does not offer refunds if items are damaged in return transit.
</li>
<li class="ace-line ace-line old-record-id-FYQ2dOYYwouwmYxqkrecc4Acnlg" data-list="bullet">
eufyMake reserves the final right of interpretation for the above service policy.
</li>
</ul>
</div>
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<h3 class="heading-4 ace-line old-record-id-VO8OdQSGqoeoMuxMlmmcP7Ian5f">Warranty Durations</h3>
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-XMeyde0qMoCQugxoxW2cPN6Hnze" data-list="bullet">General&nbsp;3D&nbsp;Printer Warranty Duration: 12 Months</li>
</ul>
<div data-zone-id="0" data-line-index="0" data-line="true">AnkerMake M5 3D printer except consumable parts, filament, and gift warranties.</div>
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-LMsUd48iKoYSGgxoLMVcqGjanHc" data-list="bullet">General&nbsp;Accessories:&nbsp;3 months</li>
</ul>
Consumable parts, including but not limited to nozzles,&nbsp;heat&nbsp;beds, and hot ends. “Consumables” are defined herein as disposable items, parts, or components of
<div data-zone-id="0" data-line-index="0" data-line="true">AnkerMake M5,&nbsp;which are inherently subject to deterioration and wear out during the normal operation of AnkerMake M5.</div>
<div data-zone-id="0" data-line-index="0" data-line="true">a. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by&nbsp;eufyMake's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to, the rights described above.</div>
<div data-zone-id="0" data-line-index="0" data-line="true">b. For specific warranty terms and conditions, please refer to the quality guarantee card inside the package.</div>
<ul>
<li>Filament</li>
</ul>
<ul start="1" class="list-bullet1"></ul>
Special consumable parts which have no warranty coverage.
<ul start="1" class="list-bullet1">
<li class="ace-line ace-line old-record-id-Qmq4dyCmOo488axq0m5cZIOKn7f" data-list="bullet">Campaign Giveaways or Gifts</li>
</ul>
No warranty coverage.</div>
</div>
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false"> </div>
<h3 data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">Warranty&nbsp;Process</h3>
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
<div class="ace-line ace-line old-record-id-HiwWdkOKCoSmsSxcRDXcWk7onFe">
<div data-page-id="LvfedPtuBoJhGixveMJcHFgbnMM" data-docx-has-block-data="false">
Contact&nbsp;eufyMake by email and provide the corresponding sales certificate and&nbsp;a&nbsp;problem description.
eufyMake will attempt to diagnose and resolve your issue via email.&nbsp;eufyMake may direct you to download and install specific&nbsp;hardware or update software.
If your problem cannot be resolved by email, and the problem is covered under the terms of this warranty,&nbsp;eufyMake will arrange for a replacement part.
For warranty claims related to quality,&nbsp;new items&nbsp;will be sent. All replacements are warranted for the same warranty period as the original defective product.
These steps describe the refund and repayment process:
<ol start="1" class="list-number1">
<li class="ace-line ace-line old-record-id-Wsisd4eImoWaqSxAN1Qc46AEn3f" data-list="number">
Contact&nbsp;eufyMake support (support@eufymake.com) and provide:
<ul>
<li class="ace-line ace-line old-record-id-BSSkdOG60oaGS0xcZxmc0ggknMe" data-list="number">
Valid warranty certificate;
</li>
<li class="ace-line ace-line old-record-id-JkiydMKamoAAEixy8khcTpohnUf" data-list="number">
Order&nbsp;number purchased through&nbsp;the&nbsp;eufyMake&nbsp;official website;
</li>
<li class="ace-line ace-line old-record-id-C6AGdwacQoUcqQxuAO7cDypqn9e" data-list="number">
Serial number;
</li>
<li class="ace-line ace-line old-record-id-PgG2dOAi6ou4aExa4AVcFcBmnQh" data-list="number">
Issue description, including pictures and videos to help identify the problem.
</li>
</ul>
</li>
<li class="ace-line ace-line old-record-id-U0OEdO2UOo6KU6xiFLWcUi7knFS" data-list="number">
Returned&nbsp;Labels:
</li>
</ol>
Once an agreement has been reached to return the 3D printer or other items,&nbsp;eufyMake will send a return label to corresponding users or customers. This service is limited to residents of the United States and Canada only. For residents of the United Kingdom, contact delivery agents for shipping.
Do not send back items that have not been authorized for return by&nbsp;eufyMake.
<ol start="3" class="list-number1">
<li class="ace-line ace-line old-record-id-QSgkdy2uQogmiCxAppVcFrC7nAh" data-list="number">
Returned&nbsp;Orders:
</li>
</ol>
Once received,&nbsp;eufyMake will inspect the returned product.
<ol start="4" class="list-number1">
<li class="ace-line ace-line old-record-id-PygQdGu0Mo8E48xUzBFc9NHcn4e" data-list="number">
Refund or Replacement:
</li>
</ol>
<div class="ace-line ace-line old-record-id-NuOsdIQGOo4gYGxKSXCckW99nFf">
If the product has quality problems and is received within 30 days of the customer's initial receipt,&nbsp;eufyMake will provide return and exchange services. For residents of the United Kingdom,&nbsp;eufyMake will refund return shipping fees. A receipt must be provided for a shipping fee reimbursement.
</div>
</div>
</div>
</div>
</div>
</div>
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Refund Policy

Cancellation Policy Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. Subscriptions When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. Try before you buy When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Purchase Options Cancellation Policy

Terms of Service