If you have any problems during the query process, please contact support@eufymake.com.

Your order will be shipped in batches to ensure ink freshness and prevent expiration:
Batch 1: The current order details show the first shipment (up to 2 sets).
Batch 2: The remaining ink is expected to arrive in April.

Don't worry—delivery is expected by the end of March. (Note: This excludes the Roll-to-Film Attachment, Basic Films for Roll-to-Film Attachment, and Soft White Ink.)

We cannot guarantee it will remain unchanged. If there are any changes, we will update this information in our system. We suggest you check the latest updates every week.

For detailed shipping arrangements and policies regarding Kickstarter orders, please refer to our official updates posted on Kickstarter.

In these updates, we provide information about shipping timelines, fulfillment order, regional arrangements, and other important shipping-related details.

You can view all official updates here: https://www.kickstarter.com/projects/ankermake/eufymake-e1-the-first-personal-3d-textured-uv-printer/posts

We recommend checking the latest updates regularly, as shipping information will be communicated there first.