eufyMake Live AMA Recap: Shipping & What's Next

We hosted a special live session today to connect directly with our community.

Hosted by Brandon, the stream featured the key minds behind the eufyMake E1, Hardware Director Cheney and Software Manager Shiyao.

We know it has been a long road since the Kickstarter campaign concluded, so we dedicated this session to giving you an honest look at exactly where we stand.

Current Production Status

Cheney provided a direct look at the reality on the ground as of last Friday.

We are happy to confirm that 1,635 printer units have already been produced and shipped out.

Additionally, 500 ink sets are currently in transit, and 98% of add-ons and material kits have arrived at local warehouses globally, ready to be paired with your printer.

The production lines are back to full firing status following a necessary pause to resolve engineering hurdles with the metering tank and magenta ink pressure.

With these quality standards now verified, we are aggressively scaling our capacity.

By mid-January, we aim to increase daily output from 200 to 500 units per day.

Shipping Timeline and Tracking

Based on this speed, we have set a clear commitment for fulfillment:

• US and CA Backers: 100% of units will be produced and shipped by early February.
• Europe , APAC , and Global Regions: The first batch will ship in mid-January, with 100% of units produced and shipped by mid-February.
• Official Website Pre-orders: Will be ready in batches from late February through March.

To provide you with better visibility, we have officially opened the Order Tracking System on our website.

• US/SG/JP/HK: https://www.eufymake.com/ordertrackv2
• CA: https://www.eufymake.com/ca/ordertrackv2
• AU: https://www.eufymake.com/au/ordertrackv2
• DE: https://www.eufymake.com/eu-de/ordertrackv2
• EU: https://www.eufymake.com/eu-en/ordertrackv2
• UK: https://www.eufymake.com/uk/ordertrackv2

Software Updates for Business and Creators

While the hardware team focused on production, Shiyao and the software team released major updates designed to help you run a business more efficiently.

Offline Mode & Connectivity

We know many of you are not just using the E1 in a studio. You want to take it to craft fairs or workshops where the internet is not stable. That is why we built a fully offline workflow.

You can import and edit designs entirely within the offline mode.

By triple-pressing the power button, the E1 activates AP Mode, turning the printer into a local hotspot so you can connect your PC and transfer files instantly.

Zero Point Alignment

For those who value precision over visual estimation, we introduced Zero Point Alignment.

Instead of relying on a camera snapshot, you can now snap your design to specific coordinates on the digital canvas that match the physical mat.

This is a game-changer for repetitive printing with jigs, as it guarantees consistent accuracy without needing to realign the camera for every single job.

Smart Reprint Function

We also wanted to make small-batch production faster.

If you are printing multiple batches of the same item, re-processing the image every time is inefficient. With the new Reprint function, the machine bypasses file transfer and processing entirely.

You simply place your next batch of items on the tray and click Reprint to start the job immediately.

System Insights Dashboard

To help you run your business, we added a System Insights dashboard.

You can now see how much ink is consumed for each print job, helping you calculate costs and margins effectively.

We also removed the mystery around maintenance; the software now keeps a detailed history of every maintenance action, giving you full transparency into how the machine maintains itself.

Enhanced Editor Capabilities

Finally, on the creative side, we have significantly expanded what the editor can handle. You can now import massive high-resolution images up to 12,800 pixels.

We also added granular controls for texture creation, including the ability to adjust ink layers for custom effects, a cutout tool for selective texturing, and support for batch texturizing to apply settings across multiple files at once.

Community Giveaway

To thank you for your support, we held a live giveaway.

We announced 10 winners who received a $100 Gift Card, and one Grand Prize winner who received a free E1 Printer unit. Congratulations to the Grand Prize winner, Order Number R01060143689S (a pre-order customer). We will be in touch shortly.

Community Q&A

We dedicated the final segment to answering specific questions collected from our Facebook group and the live chat. Here is exactly what the directors had to say.

Q1: What was the biggest challenge in this process?

Cheney: Honestly, our biggest challenge came from the very ambitious goal we set for ourselves from day one. It is the 10x better target. We wanted to make the machine one-tenth the size of the typical industrial one, make it 10x easy to use, and bring the cost down by a factor of 10. That really pushed us to the limit. The toughest nut to crack was definitely the ink system stability. It was a constant balancing act... too much pressure and the ink would bleed, too little and you would get an uneven print. Solving that web of engineering challenges was our top priority.

Shiyao: As a software product manager, the hardest lesson for me was that what I care about most is not what matters most in this product. I naturally get obsessed over the pixels and features... but for a hardware/software product, the screen is only half the story. Improving the UI or adding a feature means nothing when the print fails. My biggest lesson is to always have a bird's eye view to see the entirety of the product and decide what are the most impactful things to work on.

Q2: Why are you prioritizing the USA over the UK , Europe, and other regions?

Cheney: Different regions use different specs, like power, certification, all of that.

Every time we switch specs on the line, we have to stop for about a day to prep materials and reset things. So the most efficient way is to finish one spec first, then move to the next.

The US has the most backers, over 50%. That's why we started with US units.

And we do hear our Europe and UK backers. There are a lot of you. Based on your feedback, we're planning to ship a batch of EU-spec units in mid-January. For some other regions that can use US or EU specs, we also take them into consideration of shipping a batch first in mid-January.

Q3 : How will the Lunar New Year affect shipping?

Cheney: I think this is really important. Around the Lunar New Year, production does slow down. A lot of workers are on holiday, so capacity is lower for about two weeks. We will try our best to complete all backers' orders before the Lunar New Year. This is our top priority. For pre-orders, there may be some impact due to limited manpower, likely shifting some shipments to March.

Q4: Any news for eufycare?

Shiyao: The effective date of eufyMake Care redeem code is extended to Feb 28th, 2026. You can redeem it on our official website before that date. When your printer is delivered, you can activate the care plan.

Q5: Will you be updating the software to provide a toggle between inches / metric measurements, and the function to batch printing(auto fill)?

Shiyao: Yes, these two features have been highly requested since day one. They have been on our roadmap for a while and will be available in Q1. I actually get the pain when you want to print 20 keychains and you need to rotate the image for each one. So auto-filling will come soon in Q1.

Q6: What are the next steps for the software?

Shiyao: I think part of our work will still be focused on improving the fundamentals. But at the same time, we are not just building for today, we want to build for tomorrow. We completely believe AI will transform UV printing creation from ideation to design to final printing. It still requires a lot of domain knowledge-like texture and ink details-to create a great product. We want to have an AI that internalizes that domain knowledge. You just focus on the ideation, and the AI will help you perfect the execution.

Q7: Have you fulfilled all of the V6 backers? Gives others a better understanding of where they stand.

Cheney: Actually, V6 has about 253 units in total. In the United States, there are about 185. I think some have already been delivered, and the remainder will be shipped from the local warehouse at the end of December. The fulfillment is in its final stage.

Q8: Why does the order tracker not show exact shipping info?

Cheney: Actually, right now the tracker still needs some manual input. So there can be a delay between what is actually happening with shipping and what you see in the system. We have already finished an improvement to make the tracker update much faster and refresh shipping status more accurately. That update will release very soon.

One More Thing: V2 Ink System

Before signing off, Cheney addressed the rumors regarding a V2 ink system.

Cheney: It is real. We are currently developing a large-capacity ink supply system. Our goal is to cut your long-term ink costs by more than 50%. It is designed for power users running the E1 all day. We will share more details on that in Q1.

Chat & Comments FAQ

In addition to the questions answered live by Cheney and Shiyao, we've rounded up the most common questions from the comments section to ensure everyone has the latest information.

Q1: When will the E1 be available on Amazon ?

A: At the moment, we don't have a confirmed plan to launch on Amazon. We'll share any updates through our official channels once there's something concrete.

Q2: Why didn't my printer ship with ink? When will the ink ship?

A: The ink-related issue mentioned in our previous update has now been completed. Production has resumed, and 500 sets of ink were packed and dispatched from the factory on Dec. 22nd. They are on their way to you now.

Q3: My eufyMake Care code says it expires on Dec 31st, but my printer arrives in 2026. What should I do?

A: Don't worry. The effective date of the eufyMake Care redeem code has been extended to Feb 28th, 2026. You can redeem it on our official website before that date. Once your printer is delivered, you can then activate the care plan.

Q4: I can't find my eufyMake Care redemption code. How do I find it and activate it?

A: First, try searching for the keyword "care" in your email inbox (we sent the codes in August). If you still can't find it, we will be resending codes to unredeemed users within 10 business days. Regarding Activation: Please redeem the code first on the website. Do not activate the service until you have received your machine. You will verify your machine and activate the care service only after you have it in hand.

Q5: Why has the shipping schedule for accessories (Rotary, Laminator, etc.) kept changing?

A: The shipping schedule for accessories like the rotary attachment and laminating machine has been adjusted to sync with the E1 printer delivery. We also received many address updates from backers and wanted to avoid missed deliveries. That's why we added the order tracker to let you confirm your details before shipping starts. All accessories are expected to leave our local warehouse by January 10. Thanks for your patience!

Q6: How exactly is shipping priority determined? Why did I see someone with a higher Backer Number receive theirs first?

A: Shipping priority is determined by a combination of Region and Backer Type.

1. Regional Priority: Shipments are processed in this order: US → CA → EU → UK → SG → HK → AU → NZ → JP.
2. Backer Type Priority (within each region): a. V6 Backers and Deposit Payers b. Early-Bird Backers c. Special Backers d. Users Who Completed Payment After Initial Failure

Thank you for your patience and trust. The factory is moving, the E1 is real, and it is finally on its way to you.

The eufyMake Team