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<div data-zone-id="0" data-line-index="0" data-line="true">
<h3 class="ace-line ace-line old-record-id-NWISdAyiioQ2m8xKOT9c6ZQRnPf"><span><b>How to Return an Item at eufy</b></span><span><b>Make.com</b></span></h3>
</div>
<div data-zone-id="0" data-line-index="1" data-line="true"><span>To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return&nbsp;</span><span><a href="https://passport.ankermake.com/search-orders" target="_blank">here</a></span><span>.</span></div>
<div data-zone-id="0" data-line-index="3" data-line="true"><br></div>
<div data-zone-id="0" data-line-index="4" data-line="true"><span>If you have an eufyMake account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.</span></div>
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Refund Policy

<h3 data-page-id="TsGndTePDov6lrxBHPWc7ua1nIh" data-docx-has-block-data="false"><strong>1. Shipping Terms</strong></h3>
<div data-page-id="TsGndTePDov6lrxBHPWc7ua1nIh" data-docx-has-block-data="false">
<div data-page-id="TsGndTePDov6lrxBHPWc7ua1nIh" data-docx-has-block-data="false">
<p class="ace-line ace-line old-record-id-IOYmdE8mOoiI6QxYF8ccSdx6nJb"><span>Free shipping</span><span>&nbsp;for orders over $40;</span></p>
<p class="ace-line ace-line old-record-id-IuQ8dAseWo8Y6axaSoSc6NVQnNc"><span>$5</span><span>&nbsp;fee</span><span>&nbsp;for orders under $40.</span></p>
<h3 class="ace-line ace-line old-record-id-IuQ8dAseWo8Y6axaSoSc6NVQnNc"><span><strong>2. Delivery</strong></span><span><strong>&nbsp;Range</strong></span></h3>
<p class="ace-line ace-line old-record-id-CqgSdQEUoogk4yxETb9cFy8Nnaf"><span>US: Shipping is available in&nbsp;</span><span>the&nbsp;</span><span>continental US. We currently do not ship to&nbsp;</span><span>military post boxes or the following regions:</span><span><em>&nbsp;</em></span><span><em>Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam,</em></span><span>&nbsp;and&nbsp;</span><span><em>the&nbsp;</em></span><span><em>Northern Mariana Islands.</em></span></p>
<h3 class="ace-line ace-line old-record-id-CqgSdQEUoogk4yxETb9cFy8Nnaf"><strong>3. Shipping Time</strong></h3>
<p class="ace-line ace-line old-record-id-CqgSdQEUoogk4yxETb9cFy8Nnaf">The average transit time is 3-7 business days.<span>&nbsp;</span><span><em>(Note:&nbsp;</em></span><span><em>This does not apply to pre-order products. For these arrival times, please refer to your pre-order.)</em></span></p>
<p class="ace-line ace-line old-record-id-Iq6QdQCG8oYk2Sx99Nfc0lL9nF3"><span>Our&nbsp;</span><span>regular</span><span>&nbsp;shipping schedule is Monday through Friday.&nbsp;</span><span>O</span><span>rders</span><span>&nbsp;placed on holidays and weekends will ship the&nbsp;</span><span>next business day</span><span>.&nbsp;</span><span>Per</span><span>&nbsp;industry standards, business days do not include weekends or holidays.</span></p>
<h3 class="ace-line ace-line old-record-id-Iq6QdQCG8oYk2Sx99Nfc0lL9nF3"><strong>4. Shipping Methods</strong></h3>
<p class="ace-line ace-line old-record-id-EoaydIIyuoOI2yxETLbcmUaWnrg"><span><strong></strong></span><span>To ensure the&nbsp;</span><span>quickest delivery time</span><span>, we work with&nbsp;</span><span>several</span><span>&nbsp;carriers, including USPS, UPS,</span><span>&nbsp;Amazon</span><span>&nbsp;MCF, and FedEx.</span></p>
<h3 class="ace-line ace-line old-record-id-EoaydIIyuoOI2yxETLbcmUaWnrg"><strong>5. Shipping Instructions</strong></h3>
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<li class="ace-line ace-line old-record-id-FM4idAqmeokoKaxeqNecYuQTnfe" data-list="bullet">
<p><span>Make sure orders have the correct name, address, and contact information, so items are delivered successfully.</span></p>
</li>
<li class="ace-line ace-line old-record-id-MUusdGU0EoAuoixshjNcNXAKnfg" data-list="bullet">
<p><span>Please</span><span>&nbsp;inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases,&nbsp;</span><span>contact</span><span>&nbsp;</span><span>the eufy</span><span>Make&nbsp;</span><span>Support Team</span><span>&nbsp;at&nbsp;</span><a href="mailto:support@eufymake.com">support@eufymake.com</a><span>.</span></p>
</li>
</ul>
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<strong>Cancellation Policy</strong> <br /> Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. <br /> <strong>Subscriptions</strong> <br /> When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. <br /> Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. <br /> Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. <br /> If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. <br /> See our returns policy for more details on returns and refunds. <br /> <strong>Pre-orders</strong> <br /> When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. <br /> You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. <br /> <strong>Try before you buy</strong> <br /> When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Purchase Options Cancellation Policy

<div data-docx-has-block-data="false" data-lark-html-role="root" data-page-id="JB5VdukLxofH7bxxuP0c4uognEf">
<p class="ace-line ace-line old-record-id-VKL7dLqSyoJE3vx0rkvcTxWXnCe">In addition to the above, you agree to comply with all applicable export control and sanctions laws and regulations in using Anker's products, services, software, and technologies, including those enacted by the United Nations, the People's Republic of China, the United States, and other relevant jurisdictions. By purchasing or using Anker products or services, you agree to the following:</p>
<p class="ace-line ace-line old-record-id-WH3TdpZ3hoXG4sxc3sMcqSZqn6c">(a) You and your affiliates are not subject to any trade restrictions, sanctions, or legal restrictions imposed by any country, international organization, or jurisdiction ("Relevant Subjects").</p>
<p class="ace-line ace-line old-record-id-NQI4dmeSVoQBtxxRLMKckd9VnBw">(b) You and your affiliates are not located in, registered in, or acting on behalf of any country or region subject to trade restrictions or sanctions, including but not limited to Iran, Syria, North Korea, Cuba, the conflicted regions of Crimea, Donetsk and Luhansk ("Embargoed Countries and Regions"), or any party affiliated with Russian or Belarusian military or government entities, or otherwise subject to U.S. trade restrictions targeting Russia and Belarus ("Sanctioned Regions").</p>
<p class="ace-line ace-line old-record-id-FXTldJ3aaoUsBLxhFgVcwg8pnpg">(c) You and your affiliates will not export, resell, transfer, or supply Anker products or services to Embargoed or Restricted Regions, or engage in any activities that may trigger trade restrictions or economic sanctions.</p>
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